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About Tsubame Kotsu

First-class Hospitality

You can rely on us to create memorable trips and transport VIP guests.
We have provided unforgettable experiences to thousands of visitors.
Tsubame Kotsu is based in Hiroshima, the international city of peace. Our company’s aim is to create more interest in Japan and Hiroshima and contribute towards world peace.
Please enjoy your time in Hiroshima with our experienced and reliable services.

Why choose Tsubame?

  • 1.Professional Drivers

    We provide luxurious vehicles and experienced professional drivers for your comfortable transportation experience. We give thorough　consideration to safety and privacy. Please contact us regarding special operations.

  • 2.Experiences

    We provide transportation services for tens of thousands of customers every year. Our drivers and staff have experience with a wide variety of customers from all over the world.


    G7 Hiroshima Summit / G20 for entire participants and each embassy
    Annual Peace Memorial Ceremony in Aug. 6
    VIP events etc.

  • 3.English Available

    Our English speaking drivers and staff can support your trip and transportation from beginning to end. We also have a network of tour guides who can accompany you on your trip.

  • 4.Flexible Response

    Please contact us regarding any special requests you may have, such as dealing with unexpected changes, creating a travel itinerary, or providing tourist information.

  • 5.Likeability Ranking

    Ranked No. 1 in Likeability in a survey conducted by the Hiroshima Taxi Association.

  • 6.Variety of Cars

    We have a wide range of vehicles, limousines, buses, taxis, and rental cars, so we can meet all your transportation needs.

FAQ

Q. Are English speaking drivers available?
A.Yes. Guide fee by English speaking driver starts from 5,000JPY, 1,000JPY additional per an hour. For simple transfer the fee is 2,000JPY.
Q. What is a limousine service?
The limousine service is a private service that requires advance reservations. This service provides a high-class vehicle and a professional driver so that customers can enjoy comfortable and convenient transportation.
Q. How to make a reservation?
We can accept a reservation through our Web-site, email and phone call. Please contact us from the inquiry form.
Q. How to calculate fares?
Fares are calculated based on distance, time, and type of vehicle.
Q. Are drivers experienced well?
Our drivers have been trained well and experienced with many clients.
Q. What is the type of vehicle?
We provide you with a variety of cars. Please choose the car for your needs.
Q. Are airport pick-up and drop-off possible?
Yes, we offer airport pick-up and drop-off services. More details can be found here.
Q. Are Customized tours and package tours available?
Yes, we offer a variety of tours. Please ask us the details.
Q. What is the payment method?
Credit cards, cash, and online payment.
Q. What is emergency support?
For emergency support, our Sales Department will take charge. If you have any problems, please contact us(+81-82-221-8180).
Q. Can I make special requests for group bookings or events?
Yes, please ask us the details.
Q. What is the service area we can do?
Bus: If the departure and arrival points are in the five Chugoku　prefectures(Hiroshima, Okayama, Tottori, Shimane, Yamaguchi), we can serve all of Japan.
Limousine: Hiroshima prefecture should be the starting point or arrival and departure point is available nationwide.
Taxi: Available starting or arriving at Hiroshima city central area.
Q. How do you deal with troubles and issues?
If you have any questions or concerns, please contact us and we will be happy to assist you.
Q. Will the driver provide a sightseeing tour?
Yes. Our knowledgeable and experienced drivers will guide you.
Q. How can we meet at Hiroshima Station / Hiroshima Airport?
We show you how to meet at Hiroshima Station/Hiroshima Airport when a reservation is made.
Q. Can you recommend tourist spots and shops/ restaurants?
When we create a tour itinerary, we will introduce you to the places and shops you would like to visit according to your wish.
Q. Can I borrow a child seat?
Yes. We can prepare them for you, so please let us know in advance how old your child is, and how many seats you need.
Q. Is a wheelchair service available?
Yes. We can prepare them for you, so please let us know in advance how many you need.
Q. Can I pay by credit card?
Yes, you can pay by credit card or invoice (online payment) in advance.